St. Mary High Desert Victorville - Urgent Care - Providence
Urgent Care • Victorville, CA
Ratings by platform
- St. Mary High Desert Medical Group website: 4.5 out of 5 (1584 ratings)
- Expected Healthcare: 2.8 (230 reviews)
- Birdeye (Providence St. Mary Medical Center): 2.2 (482 reviews)
What patients say
Patients praise
- Attentive and friendly staff in some instances
- Compassionate and thorough care reported by some patients
- Convenient location and easy check-in process
Common complaints
- Long wait times
- Poor communication (staff and medical team)
- Issues with prescription handling and follow-up
- Low overall patient satisfaction scores
- Concerns regarding safety and care quality at the associated medical center
In patients' words
"Patients have reported positive experiences with the staff, describing them as 'super nice and gentle' and 'compassionate and thorough.'"
— BestProsInTown"They don't even answer their phones they say to leave a message and they'll call you back but they never do the wait time is horrid and they never send the prescriptions on time."
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