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Infectious Disease Services - UCLA Health

Infectious DiseaseVentura, CA

★★☆☆☆2.0/58 reviews across 2 platforms

Ratings by platform

  • Healthgrades (Dr. Andrew Sou, DO): 5.0 out of 5 (1 review)
  • ZipAppointments / LocalityBiz (UCLA Infectious Disease, Los Angeles): 1.6 out of 5 (7 reviews)

What patients say

Patients praise

  • Highly knowledgeable and professional specialists
  • Strong bedside manner and compassionate care
  • Thoroughness in explaining medical conditions and treatment plans
  • Patient-centered approach including listening to concerns

Common complaints

  • Difficulty getting appointments or callbacks for new patients
  • Requirement to already be a UCLA Health patient for access

In patients' words

"I feel I am with an excellent doctor with bedside manner that equals a thousand doctors put together."

Healthgrades review for Dr. Andrew Sou, DO

"Dr. Pryce Gaynor is an excellent doctor, always concerned about what is best for the patient. She spends as much time as needed with each patient and answers any and all questions."

UCLA Health patient experience survey for Dr. Pryce T. Gaynor

"I was given a referral by my doctor and 6 months of staying on top of it, NEVER got a call back simply a call verifying my referral y medical information."

LocalityBiz user review for UCLA Infectious Disease (Los Angeles)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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