Walk-In Care Close to Home | Carle.org
Urgent Care • Urbana, IL
Ratings by platform
- U.S. News & World Report: 88% of patients are willing to recommend the hospital (N/A (Patient Experience Score 3/5))
- Medicare.gov: 69% of patients would definitely recommend the hospital (N/A)
- Solv Health (Convenient Care): 1.0 out of 5 (2 reviews)
- Yelp: Not explicitly rated, but has 43 reviews (43 reviews)
What patients say
Patients praise
- Compassionate and professional nursing staff
- Access to top-notch specialists across various fields
- Excellent pediatric care and child life support services
- Friendly and helpful administrative/check-in staff in certain clinics
- Reliability of walk-in care services for non-emergencies
Common complaints
- Billing and financial support concerns
- Concerns regarding cleanliness protocols in some departments
- Frustration with high facility fees and costs for insured patients
- Delays in test results
- Instances of perceived poor communication or lack of knowledge from staff
In patients' words
"Friendly staff, never had a bad experience with this facility. Always satisfied with the provider and medical advice provided."
— Loc8NearMe Review (Dec 2025)"If you have health insurance then be prepared to be raked over the coals in fees. The np I saw got on her phone to answer the question I had... I am now out over $455 for what?"
— ComplaintsBoard.com (May 2023)"They have now taken two different patients into an exam room yet the room was not once cleaned/wiped down in between patients. Now being in healthcare myself I know this is a huge wrong doing."
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