The Pavilion Behavioral Health System
Psychiatry • Urbana, IL
Ratings by platform
- findrecoverynow.org: 1.9/5 (225 reviews)
- Apple Maps: 1.5/5 (28 reviews)
What patients say
Patients praise
- Some patients and staff members expressed enjoyment of aspects of their stay or work environment despite broader systemic issues
Common complaints
- Reports of poor communication and responsiveness from staff
- Concerns regarding cleanliness and facility conditions
- Complaints about high staff turnover, understaffing, and unprofessional or unqualified care staff
- Issues with the grievance and discharge processes
In patients' words
"The communication is terrible at this place. You leave messages for a call back following an incident and they ignore it."
— Apple Maps review"I personally think this place should be shutdown. It is for one thing beyond filthy and rundown for starters."
— Apple Maps review"The nurses are horrible to they are so lazy and don’t take care of their patients causing the patients..."
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