Adult Medicine: Prevention, Diagnosis, & Treatment | Carle.org
Internal Medicine • Urbana, IL
Ratings by platform
- Birdeye (Carle Physician Group): 3.7/5 stars (20 reviews)
- Birdeye (Carle Foundation Hospital): 3.5/5 stars (11 reviews)
- Yelp: Not explicitly summarized, 43 reviews (43 reviews)
- Medicare / Illinois Healthcare Report Card: 69% recommendation rate (N/A (Standardized Survey))
- U.S. News & World Report: 88% recommendation rate (N/A (Standardized Survey))
What patients say
Patients praise
- Some patients describe staff as caring and the environment as clean
- Some interactions are reported as comfortable and relaxed, particularly during routine visits
- A majority of patients surveyed on some platforms express willingness to recommend the hospital
Common complaints
- Concerns regarding complex or high billing charges, including "facility fees"
- Reports of poor communication and issues with the billing system potentially leading to collections agency involvement
- Negative experiences with specific physician bedside manner, including perceived condescension or rudeness
- Complaints about clinical care quality or perceived incompetence from some staff members
- Issues with access to care, including difficulties with PCP turnover or refused treatment
In patients' words
"I have never experienced a more rude dr nor has my niece who was with me for this appointment... I will never return to him and I intend to file a complaint with the medical director of Carle in Urbana."
— Birdeye Review"If you have health insurance then be prepared to be raked over the coals in fees... I would recommend you run far from them."
— ComplaintsBoard Review"Very caring, clean, patient focused. Staff is just ok but my nutritionist is amazing."
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