Heart and Vascular Care in Tyler, TX
Vascular Care • Tyler, TX
Ratings by platform
- CHRISTUS Health Provider Pages: Generally high individual doctor ratings ranging from 4.6 to 4.9/5 on health system websites (Varies significantly by doctor (e.g., 52 to 92 reviews))
- Healthgrades: Average ratings of 4.6 to 4.7/5 (31 reviews for Dr. Hector; 7 reviews for Dr. Patel)
- External review aggregators: 1/5 stars (Several negative anecdotal reports)
What patients say
Patients praise
- High level of physician competence and professional expertise
- Compassionate, attentive, and thorough bedside manner from many individual doctors
- Ability to clearly explain complex medical conditions to patients
- Friendly and helpful interactions with nursing and support staff in many instances
Common complaints
- Long wait times both for appointments and in the office
- Frustration with administrative processes, including billing and communication with office staff
- Perceived lack of follow-up or clear explanation of conditions/test results
- Concerns regarding perceived prioritize of profit over patient care
In patients' words
"Dr. Kyle Smith is one of the bright lights in the medical community. He has empathy for the patient and listens in a way that encourages a person to be open and honest."
— Patient Review on CHRISTUS Health provider page"It took over 2 1/2 hrs to be seen by Dr and spent over 3 hrs at clinic. Staff is rude and act like they dont want to be there. Dr was dry and dismissive..."
— Patient review on external aggregator"Worst Dr I have ever seen, he looks at his computer more than he looks at his patient, front end staff is very rude and cares more about if you have cash on hand..."
— Patient review on WebMDMore clinics in Tyler
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