UT Health East Texas Physicians
Pediatrics • Tyler, TX
Ratings by platform
- UT Health East Texas (patient reviews on provider pages): 5.0/5 (108 reviews)
- UT Health East Texas (patient reviews on provider pages): 4.9/5 (79 reviews)
- Healthgrades (15 reviews)
- Healthgrades (15 reviews)
- ComplaintsBoard (organization-level): 1.2/5
What patients say
Patients praise
- Caring bedside manner and attentiveness (pediatricians)
- Providers explain things and take time to address questions/concerns
- Staff/nurses described as helpful and supportive
Common complaints
- Negative experiences involving staff responsiveness and communication issues
- Billing/insurance and complaint-handling problems reported at organization level
- Some reviews describe being rushed or having difficulty getting help after hours
In patients' words
"“Dr. Mitchell has wonderful bedside manners. Attentive to her patients, excellent with addressing questions and concerns.”"
— UT Health East Texas provider page for Kristina Mitchell, MD (featured reviews)"“He always respond to messages on MyChart in a timely manner, and scheduling hasn’t been too difficult…”"
— Healthgrades review snippet for Dr. Kristina Mitchell, MD"“My family has had a dreadful with Dr. Austin, but mostly with his nursing staff… rude… always in a hurry…”"
— Healthgrades review snippet for Dr. Michael Austin, MD"“The UT Health East Texas has an overall reputation rating of 1.2/5… based on 0 reviews and 16 complaints…”"
— ComplaintsBoard: UT Health East Texas patients reviews and complaintsMore clinics in Tyler
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