CHRISTUS Trinity Clinic Urology
Urology • Tyler, TX
Ratings by platform
- Yelp (Trinity Clinic Urology - Tyler): 0.4 mi • 1 review • described as “TERRIBLE OFFICE STAFF” (1 review)
- CHRISTUS Health (Andrew Kirkpatrick, MD): Overall Quality of Care 4.9; Listened Carefully 4.9; Explained Things Clearly 4.9; Spent Enough Time 4.9; Courtesy & Respect 5.0 (Ratings & Reviews section shown (no review count in snippet))
- CHRISTUS Health (Burkitt Jensen, MD): Overall Quality of Care 4.8; multiple domain scores around 4.7–4.8; examples include Explained Things Clearly 4.8, Courtesy & Respect 4.8 (Patient reviews (97))
- WebMD (Andrew Kirkpatrick): Average rating 4.5 out of 5 (23 ratings (2 reviews shown))
- CHRISTUS Health (Robert Frederick, MD): Overall Quality of Care 4.8; Listened Carefully 4.7; Explained Things Clearly 4.7; Spent Enough Time 4.6; Courtesy & Respect 4.8 (Patient reviews (129))
- US News (urologists at Trinity Mother Frances Hospital-Tyler): Patient Experience 5/5; Patients Recommend; Listens Attentively; Great Bedside Manner (plus more) (5 Reviews)
What patients say
Patients praise
- Doctors cited as having high patient-care scores (e.g., high “Overall Quality of Care,” “Listened Carefully,” and “Explained Things Clearly”)
- Bedside manner/communication praised in reviews (staff ease fears, explain everything; quick appointment/surgery and pain relief)
- Some patients report short/no waits and professional, respectful care
Common complaints
- Negative feedback about office staff/helpfulness and communication in at least some experiences
- Long waits after scheduled appointment time and/or delays due to emergencies mentioned
- Care criticized as rushed/inadequate time for questions or follow-up; communication/response to emails and coordination issues
- Lower satisfaction themes included poor teamwork between providers and office scheduling/notification problems
- Some concerns about clarity/understanding of test results
In patients' words
"“TERRIBLE OFFICE STAFF” (review summary on Yelp for Trinity Clinic Urology - Tyler)."
— Yelp review snippet for Trinity Clinic Urology - Tyler"“I appreciate the quick office appointment, quick surgery, and the complete pain relief.”"
— CHRISTUS Health patient review excerpt for Burkitt Jensen, MD"“Waited for over an hour after the scheduled appointment time.”"
— CHRISTUS Health patient review excerpt for Burkitt Jensen, MD"“It’s not easy giving a failing grade… My issue is with the rest. He’s impatient & doesn’t reply to emails… Staff are unhelpful… Poor teamwork.”"
— WebMD review for Dr. Andrew Kirkpatrick (excerpt)"“I know he was overbooked, but so was I!!!!! He didn’t take the time to tell me about my kidney scan.”"
— CHRISTUS Health patient review excerpt for Robert Frederick, MDMore clinics in Tyler
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