Family Primary Care in East Texas
Family Medicine • Tyler, TX
Ratings by platform
- Birdeye (UT Health East Texas Physicians- Family Medicine): 4.0 out of 5 stars (33 reviews)
- Healthgrades: 4.8 out of 5 stars (23 reviews (Dr. Sam Salvi III))
- Healthgrades: 5.0 out of 5 stars (5 reviews (Dr. Eric Smith))
What patients say
Patients praise
- Providers who are kind, caring, and attentive listeners
- Staff perceived as helpful and friendly in some instances
- Professional and experienced medical care
- Convenience of telehealth and accessibility for established patients
Common complaints
- Difficulties with scheduling appointments
- Staff perceived as unfriendly or dismissive
- Issues with communication and empathy from providers
- Frustration regarding clinic policies (e.g., work excuses, medication refills)
- Perception of being treated as a number or financial source rather than a patient
In patients' words
"This office treated me like another number with a $$ dollar sign attached to it."
— Review of Short Family Medical Group"I loved Dr. Salvi he is kind actually talk to you ask questions and listens to what you say."
— Review of Dr. Sam Salvi III"He is easy to talk to, never judgmental, always available for questions by email or a phone call, never have long waits, excellent nurses and staff."
— Review of Dr. Eric SmithMore clinics in Tyler
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