Mental Health and Wellness - UT Health East Texas
Behavioral Health • Tyler, TX
Ratings by platform
- Rehab.com: 2.8/5 (40 reviews)
- ComplaintsBoard: 1.2/5 (16 complaints (majority unresolved))
- Best-rehabs.com: 3.7/5 (accommodations and amenities)
What patients say
Patients praise
- Quality counseling and effective care noted by some patients
- Compassionate and empathetic care from specific nursing and medical staff reported in some instances
- High ratings for treatment effectiveness in certain survey subsets
Common complaints
- Unresponsive communication and difficulty reaching providers
- Concerns regarding facility atmosphere, described as institutional or depressing
- Perceived lack of long-term improvement or effective outcomes in some psychiatric cases
- General complaints regarding administrative processes like billing and referral management
In patients' words
"I received the help I needed from the staff counsellors, but the facility was very depressed looking."
— Best-rehabs.com survey respondent"They always ship him off to far away other places. They keep him from 2 weeks the longest was about 28 days. They release him and nothing absolutely nothing has changed."
— Birdeye review (family member of patient)"I have called the office and left 4 messages since Monday Aug 16, none of which have been returned... Poor mental and physical health and a physiatrist who is unreachable and unresponsive isn't a good mix"
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