Central Alabama VA Medical Center-Tuskegee - All Veteran
Audiology • Tuskegee, AL
Ratings by platform
- Rehab.com, Placewing, Recovered.org: ~3.4/5 average based on aggregated user platforms (varies by platform (e.g., 43 reviews, 24 reviews))
- Plainhospital.com (VA data): 2.5/5 (VA SAIL composite) (N/A)
- Centers for Medicare and Medicaid Services (CMS): 4 to 5 stars (2025-2026 CMS ratings) (N/A)
What patients say
Patients praise
- recent improvements in official CMS quality ratings (4 to 5 stars)
- some patients report respectful and dignified care from specific medical staff and departments like audiology and dental
- praise for skilled and professional staff during specific visits
- successful implementation of initiatives like expanded telehealth and patient-centered care
Common complaints
- difficulties reaching staff by phone and long wait times for appointments
- concerns regarding communication and customer service responsiveness
- reports of unprofessional or condescending behavior by some staff members
- inconsistencies in the quality of care and pharmacy service experiences
- past OIG inspection reports highlighting issues with staffing and quality of care metrics
In patients' words
"The folks at the Center... could not have been nicer. They treated me with respect and dignity and thanked me many times over for my service to our country."
— Patient review, Rehab.com"However, because the call center is underfunded and non-existent you will not be able to communicate with the great healthcare workers here."
— Patient review, Rehab.com"Terrible. Long wait to get into my appointment. When I finally do get in, the nurse who builds my patient file is very condescending and judgmental."
— Patient review, uscompanies.netMore clinics in Tuskegee
Central Alabama VA Medical Center-Tuskegee | Veterans Affairs
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