Primary care / Family Medicine - Tucson, AZ - TMC Health
Primary Care • Tucson, AZ
Ratings by platform
- Birdeye (TMCOne): 3.3 out of 5 stars (36 reviews)
- Momentary (Tucson Medical Center/Hospital-level HCAHPS): 2 out of 5 stars (2,493 patient surveys)
- Yelp (Tucson Medical Center): 2.6 out of 5 stars (289 reviews)
What patients say
Patients praise
- Access to a wide network of providers and locations
- Many patients report high satisfaction with specific, attentive individual physicians and NPs
- Some locations noted for being conveniently located and having friendly staff
- Specific praise for providers listening well and explaining conditions clearly
Common complaints
- Difficulty with prescription refills and management
- Long wait times for appointments and during visits
- Issues with front office staff professionalism and helpfulness
- Reports of feeling rushed, ignored, or treated with lack of respect by some providers
- Billing and insurance communication issues
In patients' words
"I can't think of a thing that could have improved it. Dr. Shen is - for me - a dream PCP - a great resource. I still thank my lucky stars that I was able to find Dr. Shen and staff after my PCP retired from TMC. A great, competent office with an great doc. Easy to trust. Simple as that."
— TMCOne Patient Testimonials"It saddens me to give this review because I actually liked my provider, and the staff was always kind. But it was made very clear that I was not a priority of TMC One when I attempted to refill prescriptions recently, and they were never approved... I finally withdrew my care from the office."
— LocalityBiz review of TMCOne La CañadaMore clinics in Tucson
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