Family Medicine | Primary Care - TMCOne
Primary Care • Tucson, AZ
Ratings by platform
- Yelp (Rincon location): 2.5/5 (22)
- Yahoo Local (Wyatt location): 2.5/5 (17)
- Birdeye (general/Oro Valley): 3.3/5 (36)
- Healthgrades (Skyline location): 5.0/5 (1)
- WebMD (Wilmot location): 1/5 (1)
What patients say
Patients praise
- Highly regarded, compassionate, and attentive individual physicians and NPs
- Clean and professional clinic environments
- Convenient on-site lab services and accessible locations
- Effective and timely responses via patient portals
- Friendly and helpful front-desk or nursing staff in many instances
Common complaints
- Difficulty reaching staff by phone or excessive wait times on hold
- Challenges with appointment availability and scheduling, including long lead times
- Mixed experiences with bedside manner and perceived dismissiveness from some providers
- Complaints regarding medication management and changes to prescription protocols
- Instances of poor communication or perceived lack of advocacy for patient needs
In patients' words
"I can't think of a thing that could have improved it. Dr. Shen is - for me - a dream PCP - a great resource."
— TMCOne Patient Testimonials"Every time I’ve tried calling (every day for the last week) I’ve been on hold for 40+ minutes at a time and as soon as they do answer the call drops. How is anyone supposed to make an appointment when they don’t answer the phones?"
— WebMD Review"Dr Walthius is a fantastic doctor. She cares and listens intently to me as a patient. I didn’t feel rushed out the door one bit... She’s on top of her game and is 100% the best pcp I’ve ever had."
— Healthgrades Review"They group everyone into one category and that is drug addict and not on an individual basis. Totally unfair practices."
— Birdeye ReviewMore clinics in Tucson
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