Hartford HealthCare Medical Group Primary Care - Torrington
Internal Medicine • Torrington, CT
Ratings by platform
- Hartford HealthCare Official Provider Profiles: 4.7–4.9 out of 5 stars (provider-specific) (Limited to no aggregate practice-wide reviews on major doctor-rating sites)
What patients say
Patients praise
- High average ratings for individual providers (typically between 4.7 and 4.9 stars on official platforms)
- Individual physicians and providers described as professional, kind, and knowledgeable by some patients
- Some patients report friendly and welcoming experiences with medical staff
Common complaints
- Long wait times, both in the waiting room and examination room
- Difficulty with administrative and office staff communication (e.g., unreturned calls, phone system issues)
- Concerns regarding appointment scheduling and professionalism of front-desk personnel
- Frustration with the overall patient experience in the Torrington facility
In patients' words
"They are never ready for you on time, and even when you get past the waiting room, you wait even longer in an examination room to see the doctor."
— LocalityBiz review"The administrative end on the other hand is horrible. When you call, the phone will ring forever and possibly someone will decide to answer."
— LocalityBiz review"While I want to acknowledge Dr. Pyo is a kind and professional physician, the same cannot be said for the office staff and medical assistance. Communication is severely lacking."
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