Primary Care | Charlotte Hungerford Hospital | Torrington, CT
Internal Medicine • Torrington, CT
Ratings by platform
- Healthgrades (hospital overall / patient experience): Patient Experience Rating: 58% would definitely recommend; 61% patients gave rating of 9 or 10 (Provider/patient-review counts not shown in the excerpts reviewed)
- Leapfrog Group: 120.00/120.00 points (includes patient experience domains for outpatient/elective surgery) (Not specified in excerpt)
- Momentary Labs (derived from CMS HCAHPS): 3 out of 5 overall patient satisfaction rating; 58% would definitely recommend; 61% rating 9 or 10; top strength: discharge information (542 completed patient surveys (23% response rate))
What patients say
Patients praise
- Compassionate, personal primary care described by the hospital (family/internal medicine physicians; prevention focus)
- citations':,'confidence':'medium'],
Common complaints
- Lower patient-experience/satisfaction percentages than national averages on some measures (e.g., doctor communication, responsiveness, quietness)
- citations':,'confidence':'medium'],
In patients' words
"“Don't even want to give them any stars. Terrible and rude staff...”"
— Yelp review page for Charlotte Hungerford Hospital (Torrington, CT)"“61% patients recommend this hospital.”"
— Healthgrades hospital page"“He called me to follow up on complaints... would not let me interject information... told me to stop interrupting or he would hang up.”"
— Healthgrades patient/provider reviews section on Charlotte Hungerford Hospital directory pageMore clinics in Torrington
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