Topeka - Quest Diagnostics
Diagnostics • Topeka, KS
Ratings by platform
- ComplaintsBoard (overall company): 1.3/5 (7 reviews (aggregated across platform))
- SolvHealth: No ratings available (0)
What patients say
Patients praise
- Convenient access to services and online test ordering
- Some individual staff members described as friendly
- Quick turnaround for some simple, routine tests
Common complaints
- Billing and insurance issues (e.g., unexpected bills, disputes over coverage)
- Poor customer service experiences
- Inconsistent or slow lab result processing
- Difficulty with appointment scheduling and administrative follow-up
In patients' words
"I waited until they came back from lunch which is 12 to 1 pm, I went in and it was quick, the staff is very friendly and don't have to go..."
— MapQuest User Review"Quest continues to bill me for over $160 for this test, despite my insurance reps contacting Quest multiple times and my mailing the paperwork that Quest requested to resolve this issue 3 times."
— ConsumerAffairs User ReviewMore clinics in Topeka
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