The University of Kansas Health System St. Francis Campus Laboratory
Diagnostics • Topeka, KS
Ratings by platform
- Momentary / CMS HCAHPS: 3/5 (353 reviews)
- Yelp: 2.6/5 (168 reviews)
What patients say
Patients praise
- High cleanliness ratings for the campus facilities
- Majority of patients (approx. 70-86%) willing to recommend the facility
Common complaints
- Billing and insurance processing issues, including claims not being covered or applied correctly
- Reports of bills being sent to collections unnecessarily
- Staff responsiveness and rudeness in some laboratory and hospital departments
- Long wait times for laboratory services
In patients' words
"University of Kansas St Francis, Lab Billing is a joke... they keep sending me a bill for the last three years... in 2023 they actually sent me to collections, even though there are several notes on my file and my chart billing for this."
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