UBMD Primary Care
Primary Care • Tonawanda, NY
Ratings by platform
- Birdeye/Google aggregate: 2.5 out of 5 stars (114 reviews)
What patients say
Patients praise
- Specific physicians and nurse practitioners are highly praised for being knowledgeable, compassionate, and attentive
- Patients appreciate providers who listen carefully and take time to address concerns
- Long-term positive experiences with established providers within the practice
Common complaints
- Difficulty scheduling appointments, especially for sick visits
- Reports of rude or unhelpful administrative and nursing staff
- Concerns about communication and responsiveness of the office team
- Occasional reports of disorganized records or administrative errors
In patients' words
"Dr. Baumgartner is an exceptional physician. He listens carefully, takes concerns seriously, and treats patients with respect and compassion. He is thorough, knowledgeable, and never makes you feel rushed."
— WebMD (Review for Dr. Andrew Baumgartner)"Impossible to be seen if you need to be cared for. They will threaten to drop you as a patient if you don't see them once a year for a physical, but if you are actually sick or need medical care you can't get an appointment."
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