UBMD Primary Care
Primary Care • Tonawanda, NY
Ratings by platform
- Birdeye/Google aggregate: 2.5/5 (114 reviews)
What patients say
Patients praise
- Specific physicians and nurse practitioners are highly praised for being knowledgeable, compassionate, and attentive
- Patients appreciate providers who listen carefully and take time to address concerns
- Long-term positive experiences with established providers within the practice
Common complaints
- Difficulty scheduling appointments, especially for sick visits
- Reports of rude or unhelpful administrative and nursing staff
- Concerns about communication and responsiveness of the office team
- Occasional reports of disorganized records or administrative errors
In patients' words
"Impossible to be seen if you need to be cared for. They will threaten to drop you as a patient if you don't see them once a year for a physical, but if you are actually sick or need medical care you can't get an appointment."
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