Home - Primary Care of Western New York, LLP
Primary Care • Tonawanda, NY
Ratings by platform
- Birdeye/Google: 2.3/5 stars (272 reviews (aggregated on Birdeye))
What patients say
Patients praise
- Some patients report attentive, professional, and knowledgeable care from specific doctors and PAs
- Appreciation for providers who listen and address concerns holistically
- Positive experiences with specific providers helping patients feel heard and cared for
Common complaints
- Difficulty reaching office by phone (long hold times, no return calls)
- Concerns regarding office management and administrative efficiency (refill requests, paperwork, scheduling)
- Perceived lack of empathy or care from some staff/providers
- Negative experiences with billing and customer service communication
In patients' words
"The telephone service is terrible. They never answer their phone. You can be on hold for an hour or possibly longer if you decide to hold."
— WebMD user review"I have had nothing but amazing experiences with every provider I have had here. I have been a patient for 7 years and all I can say is these providers truly care about their patients."
— LocalityBiz user review"This is the worst doctors office ever.!!!! They have tons of doctors but won’t let you switch doctors if you decide you want to see someone else, they are nasty to you when you ask..."
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