Primary Care of Western New York, LLP
Primary Care • Tonawanda, NY
Ratings by platform
- Birdeye/Google: 2.3/5 (272 reviews)
What patients say
Patients praise
- Some patients report attentive, professional, and knowledgeable care from specific doctors and PAs
- Appreciation for providers who listen and address concerns holistically
- Positive experiences with specific providers helping patients feel heard and cared for
Common complaints
- Difficulty reaching office by phone (long hold times, no return calls)
- Concerns regarding office management and administrative efficiency (refill requests, paperwork, scheduling)
- Perceived lack of empathy or care from some staff/providers
- Negative experiences with billing and customer service communication
In patients' words
"The telephone service is terrible. They never answer their phone. You can be on hold for an hour or possibly longer if you decide to hold."
— WebMD user review"I have had nothing but amazing experiences with every provider I have had here. I have been a patient for 7 years and all I can say is these providers truly care about their patients."
— LocalityBiz user review"This is the worst doctors office ever.!!!! They have tons of doctors but won’t let you switch doctors if you decide you want to see someone else, they are nasty to you when you ask..."
— LocalityBiz user reviewMore clinics in Tonawanda
UBMD Primary Care
Patients praise: Specific physicians and nurse practitioners are highly praised for being knowledgeable, compassionate, and attentive · Patients appreciate providers who listen carefully and take time to address concerns.
Buffalo Eye Center
Patients praise: thorough and comprehensive eye examinations · professional, personable, and caring demeanor of providers.
Buffalo Interventional Pain Management
Patients praise: professional and kind staff · thorough and attentive doctors.
North Tonawanda Family Dentistry
Patients praise: Painless and comfortable root canal procedures reported by patients · Compassionate and thorough communication from staff and doctors.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other Primary Care clinics, or filter by state and specialty to compare patient ratings.