Excelsior Orthopaedics & Sports Medicine Doctors | Buffalo, NY
Orthopedic Surgery • Tonawanda, NY
Ratings by platform
- Yelp: 2.6 out of 5 stars (132 reviews)
- Google/Birdeye: 4.8 out of 5 stars (1,116 reviews)
What patients say
Patients praise
- Highly regarded for successful surgical outcomes and recovery experiences
- Some patients report compassionate and knowledgeable physician care
- Effective physical therapy and rehabilitation services
- Positive experiences with staff professionalism in certain encounters
Common complaints
- Complaints regarding rude or unprofessional staff and physician behavior
- Reports of long wait times and poor office organization
- Perceived lack of compassionate care and clear communication
- Frustrations over administrative policies, such as fees for paperwork
- Concerns regarding follow-up care and surgical outcomes
In patients' words
"It really was a great experience, every time I have anybody who gets hurt with anything orthopaedic, I'm always recommending Excelsior. It's by far the best knee place I've been in the city..."
— Patient testimonial on official website"Very busy office and you get the feeling of cattle being herded from one waiting area to another. I do not feel like I received appropriate or compassionate care for my fractures."
— Vymaps user review"Nothing like making thousands more off patients who are already in financial bonds because they are off work and now have reduced incomes due to their surgeries. I find this appalling and senseless. Greed at its finest!!!"
— Yelp user reviewMore clinics in Tonawanda
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