Banner Lassen Medical Center: Emergency Room in Susanville, CA
Urgent Care • Susanville, CA
Ratings by platform
- Yelp/MapQuest/PlaceWing: approx. 2.5 to 2.8 out of 5 stars (approx. 23 to 35 reviews (platform dependent))
- Medicare/CMS/Healthgrades (official reporting): 61% to 88% willingness to recommend (official patient experience surveys vary by metric) (Based on standardized CMS HCAHPS patient experience survey data)
What patients say
Patients praise
- friendly and caring staff in some instances
- some patients found the medical personnel to be clear, concise, and dedicated
- positive experiences with specific departments like X-ray
Common complaints
- reports of unprofessional and rude staff behavior
- concerns regarding wait times for service and appointments
- billing and administrative communication issues
- some patients perceived a lack of adequate emergency resources or equipment for severe conditions
In patients' words
"Everything we needed for a quick check in. Staff was friendly and caring. X-Ray staff quick and kind and the ER doc on call was clear and concise..."
— Yelp review"Don't you expect that when you visit the emergency room that the intake person who requests your health insurance card, ID card and even your social security number will enter it in their..."
— Yelp review"ER staff rude. Unprofessional. I was in crisis and the staff laughed at me. I am a Veteran. Have had to call the billing Dept. many times to correct billing issues to VA."
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