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Banner Lassen Clinic -General and Orthopedic Surgery

Orthopedics • Susanville, CA

★★★☆☆3.1/564 reviews across 3 platforms

Ratings by platform

  • MedicalRecords.com: 2.9/5 (12)
  • Birdeye (Banner Health Clinic): 3.7/5 (29)
  • Yelp: 2.5/5 (23)
  • Healthgrades: 63% Patient Experience Rating

What patients say

Patients praise

  • Professional and caring orthopedic specialists, specifically Dr. Reis
  • Helpful and friendly nursing and X-ray staff in certain departments
  • Efficiency in specific emergency or urgent care situations
  • Positive experiences with OB/GYN nursing staff

Common complaints

  • Long wait times and administrative issues
  • Concerns regarding bedside manner and attentiveness of some staff
  • Reports of billing confusion and service limitations
  • Occasional negative experiences with intake and nursing care communication

In patients' words

"Doctor Reis is very professional and genuinely cares about his patients. I would 100% recommend him if you are having a orthopedics issue."

— Birdeye

"I would love to recognize Kelly who works in the O.B department, as she checked on me and tended to all needs... The sweetest lady and she has such a big heart."

— MedicalRecords.com

"This Hospital should be SHUT DOWN!! I waited over a hour to make a appointment. I heard all about the help talking about what party there going to..."

— MapQuest/Yelp

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6].

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