Internal Medicine - Essentia Health St. Mary's-Superior Clinic
Geriatric Medicine • Superior, WI
Ratings by platform
- Birdeye (aggregating Google and other platforms): 2.6 out of 5 stars (318 reviews)
- Healthgrades (for Sarah Karl, PA-C): 4.6 out of 5 stars (20 ratings)
- Vitals (for Dr. Georgia Brunette): 4.3 out of 5 stars
- Essentia Health internal site (for Dr. Georgia Brunette): 4.9 out of 5 stars (123 reviews)
What patients say
Patients praise
- Specific internal medicine providers (e.g., Dr. Georgia Brunette, PA-C Sarah Karl, Dr. Bruce Smith) are highly regarded for listening to patients and providing thorough care
- Patients express trust and comfort with their individual providers
- High-quality care from nursing and medical staff reported by some patients
Common complaints
- Difficulties with communication and phone system (e.g., long wait times, being transferred repeatedly, unresponsive staff)
- Issues with prescription management and follow-ups
- General dissatisfaction with front-end clinic administration and handling of patient inquiries
In patients' words
"Trying to communicate with anyone was a nightmare. I had to repeat my phone number on several occasions... Call backs never happened and when I tried to contact them it took forever and then I would be transferred from one department to the next."
— Birdeye review"Sarah Karl is ALWAYS open to listening to all that I have to say and answers any questions I may have... And she is always extremely thorough in explaining things to me as well."
— Healthgrades review"Dr. Brunette listened to all of my concerns, answered all of my questions and made me feel very comfortable about my future care."
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