Stanford Medicine Children's Health Specialty Services – Sunnyvale
Pediatrics • Sunnyvale, CA
Ratings by platform
- Birdeye: 3 out of 5 stars (6 reviews)
What patients say
Patients praise
- Friendly and professional doctors and medical staff
- Skilled lab technicians, particularly with children's blood draws using specialized equipment
- Modern facility with kid-friendly amenities (e.g., entertainment in waiting rooms, comfortable pods)
- Convenient parking and efficient service for some appointments
Common complaints
- Unprofessional or unhelpful front desk and reception staff behavior
- Difficulty in communication, scheduling, and lack of coordination in treatment journeys
- Frustration with phone systems and finding the correct contact information
- Negative experiences with specific specialty departments (e.g., fertility and reproductive center) regarding support and treatment outcomes
In patients' words
"We had a very bad experience at the fertility and reproductive center at the Stanford children’s hospital at Sunnyvale location... Overall our experience at this Stanford facility is very bad because we got so little support."
— a-better-place.com"I personally experienced the worst and unhelpful attitude a receptionist can have... extremely unprofessional staff."
— localitybiz.com"I just took my 6 week old for labs, they used a special machine to find his vein, they had me hold him down and they were so gentle that he didn’t even wake up from his nap. BEST experience so far."
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