Sunnyvale, CA Pediatricians | Sutter Health Doctors
Pediatrics • Sunnyvale, CA
Ratings by platform
- Sutter Health Physician Profile (Dr. Christine S. Chang): 4.9/5 (60)
- Sutter Health Physician Profile (Dr. Andrew M Ng): 4.9/5 (47)
- Sutter Health Physician Profile (Dr. Lori Kandel): 5/5 (32)
- Sutter Health Physician Profile (Dr. Kathryn Wheeler): 4.9/5 (36)
- Sutter Health Physician Profile (Dr. Nicole S. Ketterman): 4.9/5 (65)
- Birdeye (Sutter Health PAMF Sunnyvale): 2.3/5 (16)
What patients say
Patients praise
- Many individual pediatricians maintain high patient satisfaction ratings (often 4.9-5.0 stars)
- Some patients report excellent experiences with specific medical procedures and clinicians
- Professional and caring interactions with individual physicians reported by some patients
Common complaints
- Billing and insurance processing issues (e.g., failure to submit pre-authorizations)
- Long wait times for appointments and at facilities
- Difficulty reaching staff or obtaining timely communication
- Limited parking availability at certain sites
- Concerns regarding administrative transparency and customer service responsiveness
In patients' words
"If I could leave less than one star I would. This review is not about the Doctors, all that I have seen have been a tentative and caring. My issue is with their billing and scheduling."
— Better Business Bureau (Sutter Health)"I had a procedure recently with Dr Jerry Lai. I had an excellent experience. For one of my 4 appointments he did run behind, but that was communicated to me in advance."
— Birdeye (Sutter Health PAMF)More clinics in Sunnyvale
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