Sun Prairie Clinic
Primary Care • Sun Prairie, WI
Ratings by platform
- SSM Health Dean Medical Group Official Site: 4.8/5 (161)
- Birdeye (SSM Health Dean Medical Group): Not explicitly specified, aggregate across multiple platforms (86)
- Facebook (UW Health Sun Prairie Clinic): 92% recommend (8)
- SSM Health Dean Medical Group (Dr. Nina Kinnunen reviews): 4.9/5 (71)
What patients say
Patients praise
- Providers are frequently praised for being thorough, good listeners, and showing genuine care
- Many patients report efficient and organized appointment processes
- Staff are often described as friendly, knowledgeable, and professional across both health systems
- Strong, long-term relationships with primary care physicians are highly valued
Common complaints
- Billing issues, including incorrect claims and difficulty reaching customer service representatives
- Instances of perceived unfriendliness or lack of professionalism from some support staff (MA, front desk)
- Occasional cleanliness concerns in clinical rooms
- Frustration with insurance communication and navigation
In patients' words
"This is hands down the best clinic I have ever been to. Appointments are always fast and on point. Everyone seems knowledgeable and knows their role."
— LocalityBiz (UW Health Sun Prairie Clinic)"The billing office here is terrible. They submitted a claim under the wrong patient and would not fix it. A manager was supposed to call me."
— Birdeye (SSM Health Dean Medical Group)"My visit was efficient, friendly, and judgment free the whole Sun Prairie team that I worked with made everything easy... Dr. kinnunen’and thoughtful questions and warm approach helped me feel instantly comfortable"
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