SSM Health Dean Medical Group
Primary Care • Sun Prairie, WI
Ratings by platform
- Birdeye: 2.9/5 stars (86 reviews)
- Birdeye (for specific provider): 4.0/5 stars (4 reviews)
What patients say
Patients praise
- Providers are frequently described as knowledgeable, caring, and attentive listeners
- Patients report feeling comfortable and supported during visits
- High levels of satisfaction with individual physician bedside manner and communication skills
- Some lab staff noted for efficiency and kindness
Common complaints
- Difficulties with the billing department, including poor customer service and slow response times
- Long wait times when calling to schedule appointments
- Occasional experiences of feeling rushed during appointments
- Difficulty securing appointments with primary providers in a reasonable timeframe
In patients' words
"The billing office here is terrible. They submitted a claim under the wrong patient and would not fix it. ... I gave them 5 business days to call and they never called me."
— Birdeye Review"I saw her because my regular physician didn't have an available appointment for 6 weeks! I saw Carol in just a week which was acceptable to me. It is weird to have a preferred provider if you can't get an appointment in a reasonable length of time."
— SSM Health Patient Review"My visit was efficient, friendly, and judgment free the whole Sun Prairie team that I worked with made everything easy."
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