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Laboratory Services | 2850 O'Keeffe Ave., Sun Prairie | SSM Health logo

Laboratory Services | 2850 O'Keeffe Ave., Sun Prairie | SSM Health

Medical LaboratorySun Prairie, WI

★★★☆☆3.0/51,001 reviews across 2 platforms

Ratings by platform

  • Momentary Labs (based on CMS HCAHPS data): 3 out of 5 stars (based on 987 patient surveys for SSM Health St. Mary's Hospital-Madison) (987 surveys)
  • Vivian Health (for SSM Health St. Mary's Hospital-Madison): 3.8 out of 5 stars (14 reviews)

What patients say

Patients praise

  • Friendly, caring, and professional medical staff (doctors, nurses, lab technicians)
  • Efficient and knowledgeable medical care for specific conditions
  • Positive, long-standing patient relationships with specific providers
  • Clean and modern facility environment

Common complaints

  • Billing and refund processing delays
  • Unexpected charges following preventive or wellness visits
  • Poor communication and responsiveness in customer/billing service departments
  • Long wait times in emergency or urgent care settings

In patients' words

"Daniel in the lab is magical and everytime I go and get blood drawn he is always so kind and so efficient and never (using loosely bc never say never) bruises me. Recommend!"

Loc8NearMe patient review for SSM Health Dean Medical Group, Sun Prairie

"The billing office here is terrible. They submitted a claim under the wrong patient and would not fix it. A manager was supposed to call me. I gave them 5 business days to call and they never called me."

Google review for SSM Health Dean Medical Group

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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