SSM Health
Medical Laboratory • Sun Prairie, WI
Ratings by platform
- Momentary Labs (based on CMS HCAHPS data): 3/5 (987 reviews)
- Vivian Health (for SSM Health St. Mary's Hospital-Madison): 3.8/5 (14 reviews)
What patients say
Patients praise
- Friendly, caring, and professional medical staff (doctors, nurses, lab technicians)
- Efficient and knowledgeable medical care for specific conditions
- Positive, long-standing patient relationships with specific providers
- Clean and modern facility environment
Common complaints
- Billing and refund processing delays
- Unexpected charges following preventive or wellness visits
- Poor communication and responsiveness in customer/billing service departments
- Long wait times in emergency or urgent care settings
In patients' words
"Daniel in the lab is magical and everytime I go and get blood drawn he is always so kind and so efficient and never (using loosely bc never say never) bruises me. Recommend!"
— Loc8NearMe patient review for SSM Health Dean Medical Group, Sun Prairie"The billing office here is terrible. They submitted a claim under the wrong patient and would not fix it. A manager was supposed to call me. I gave them 5 business days to call and they never called me."
— Google review for SSM Health Dean Medical GroupMore clinics in Sun Prairie
Laboratory - Sun Prairie Clinic - UW Health
Patients praise: Friendly, professional, and knowledgeable staff · Efficient check-in processes.
SSM Health Dean Medical Group
Patients praise: Physical therapists are frequently praised for being professional, knowledgeable, caring, and effective in their treatment plans · Patients report feeling listened to, with thorough explanations of care plans and exercises.
Monica Patrick Orthodontics
Patients praise: Board-certified orthodontist · Personalized and customized treatment plans.
LSM Chiropractic of Sun Prairie
Patients praise: Clean, friendly staff and easy scheduling/being able to get in for adjustments · Doctors are described as knowledgeable, thorough, caring, and attentive to patients’ concerns.
Pro Health+
Patients praise: Friendly, attentive, and professional staff · Effective treatment for chronic pain (back, hip, knee, neck).
Dental Health Associates
Patients praise: friendly and professional staff · good communication from orthodontists.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other clinics in Sun Prairie, or filter by state and specialty to compare patient ratings.