Summerville - Novant Health Urgent Care
Urgent Care • Summerville, SC
Ratings by platform
- SolvHealth: 2.5/5 stars (on SolvHealth) (4 to 8 ratings on SolvHealth (varies by listing))
- Yelp: Approximately 2.6/5 stars (on Yelp) (11 reviews (on Yelp))
What patients say
Patients praise
- Friendly and accommodating staff in specific instances
- Efficient care for minor injuries like fractures
- Thorough and caring providers (nurse practitioners/doctors) in some visits
Common complaints
- Long wait times
- Poor communication and lack of patient check-ins
- Staff responsiveness and bedside manner concerns
- Dissatisfaction with billing/administrative processes
- Limited testing availability
In patients' words
"Arrived early... Waited for 2 hours and had to continue reminding them that we were there... No check-ins-no- how’s she doing?, does she need water?, an update on doctor/np eta. I was fuming to say the least. The worst experience I’ve had at a medical office."
— Summerville Downtown (User Review)"It was 8 min before closing time and I felt terrible about going in... They were all so nice and accommodating. I’m sure they wanted to go home but I made them stay late. They took very good care of me."
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