Palmetto Endocrinology: Endocrinology, Diabetes and Thyroid ...
Endocrinology • Summerville, SC
Ratings by platform
- Official Practice Website: 4.89 out of 5 stars (based on their internal testimonial count) (122 (internal website count))
- WebMD: 5.0 (based on 7 reviews) (7)
- Yelp: Not specified numerically (12)
What patients say
Patients praise
- Dr. Joseph Mathews is frequently praised for his expertise, clinical knowledge, and life-changing care for complex conditions like thyroid cancer and rare disorders
- Patients appreciate the doctor's willingness to listen and spend time during consultations
- Successful treatment outcomes reported by some patients
Common complaints
- Rudeness and lack of professionalism from front office staff
- Difficulty reaching the office via phone or getting timely responses to messages
- Long wait times for appointments and administrative delays (e.g., lab orders, medication refills)
- Frustration with being handed off to Physician Assistants/Nurse Practitioners instead of the lead physician
In patients' words
"Dr. Mathews, as others have said, has saved and changed my life... He is so knowledgeable and kind. I trust him completely."
— Doctor.com Review"The doctors are good and the staff are friendly but they really need more help with answering the phone. I have called at several different times of the day and no one ever picks up... It’s ridiculous."
— LocalityBiz Review"The front office staff are extremely rude and make all interactions feel like a bother. The worst, and most unacceptable part, is I often run out of medication."
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