Roper St. Francis Express Care
Urgent Care • Summerville, SC
Ratings by platform
- Solv Health: 4.8 out of 5 stars (average across Solv platforms) (1,876 total across multiple locations (773 + 1,103))
- Better Business Bureau (BBB): A+ (Not BBB Accredited) (N/A)
What patients say
Patients praise
- Friendly, professional, and compassionate staff
- Efficient, quick service with minimal wait times for many patients
- Effective, thorough medical care and accurate diagnoses
- Convenient online scheduling and ease of check-in
- Good bedside manner from doctors and nurse practitioners
Common complaints
- Long wait times, including after being checked in
- Issues with cleanliness of exam rooms
- Occasional unprofessional or dismissive staff attitude
- Difficulty with administrative or triage processes (e.g., scheduling, mask policy issues)
- Potential for painful or incorrectly performed clinical procedures by staff in training
In patients' words
"The staff and nurses were all very friendly and genuinely listened to my concerns. I’m definitely going back if I feel unwell again!"
— Solv Health review"I noticed that the rooms are very dirty... This just makes you think if they don't clean this what else don't they clean."
— LocalityBiz review"Entire staff at Express Care on Ladson Rd were professional, efficient and courteous. Dr Grover attended to my condition perfectly."
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