Surgical Services: Sugar Land Hospital
Thoracic Surgery • Sugar Land, TX
Ratings by platform
- Healthgrades (Houston Methodist Sugar Land Hospital): 80% would definitely recommend (patient rating) (Not stated for the 80% recommend metric)
- HealthLuminate: Percent of patients who definitely recommend: 83% (Not stated)
- Hospitalstats.org (Houston Methodist Sugarland Hospital): Overall Patient Rating: VERY GOOD (Not stated)
- ComplaintInfo.com (aggregated reviews/complaints): Examples include reviews rated around 1.3/5 and 1.9/5 alongside more positive reviews (e.g., 3/5) (72 reviews mentioned on the page (context: “72 reviews of Houston Methodist Sugar Land Hospital”))
- RateMDs (Sugar Land Surgical Hospital): 3.7/5 (3 reviews) (3 reviews)
What patients say
Patients praise
- Patients report good communication from nurses and doctors
- Cleanliness/rooms and facilities are often praised
- High likelihood to recommend (e.g., 80%–83%)
- Surgical services described as equipped with advanced technology (robotics, hybrid ORs) and skilled staff (hospital-provided framing)
Common complaints
- Staff responsiveness issues (not responding quickly when help is needed)
- Long ER wait times (over 3 hours mentioned)
- Negative complaints/reviews exist, including allegations of poor treatment/neglect and problems with grievances/rights (per complaint/malpractice-related sources)
In patients' words
"“80% … Would definitely recommend.”"
— Healthgrades summary for Houston Methodist Sugar Land Hospital"“Some patients praise: Nurses usually take time to communicate well… Doctors usually communicate well… Rooms and facilities are usually clean.”"
— Hospitalstats.org (patient ratings/patterns)"“Negative Patient Ratings: Staff doesn't respond quickly when patients need help; Patients often don't receive help when they request it.”"
— Hospitalstats.org (patient ratings/patterns)"“Hospital has an long ER wait time. It takes on average over 3 hours for patients to be seen…”"
— HealthLuminate care quality concerns"“Houston Methodist Sugar Land Hospital was cited by Medicare/Medicaid for violating patient rights by failing to create and investigate grievances…”"
— Painter Law Firm page summarizing CMS/Medicare/Medicaid citationsMore clinics in Sugar Land
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