Dr. Sarfraz Aly in Sugar Land, TX
Infectious Disease • Sugar Land, TX
Ratings by platform
- Birdeye/Google: 4.4/5 (173 reviews)
- Vitals: 4.1/5 (25 ratings, 11 written reviews)
- Zocdoc: 4.6/5 (15 reviews)
- WebMD Care: 3.5/5 (15 ratings)
What patients say
Patients praise
- patients noting the doctor is thorough, a good listener, and explains things well
- some patients describing a modern, clean, and pleasant office environment at specific locations
- praise for the doctor's bedside manner and attention to patient concerns
Common complaints
- complaints regarding office management, including billing issues and difficulty getting refunds
- patients reporting they were seen by nurse practitioners or physician assistants rather than the doctor
- concerns about clinic cleanliness and organization
- poor communication and slow response times from office staff
- reports of dismissive or unprofessional behavior from staff and the physician
In patients' words
"I have never seen the actual provider at this clinic. Also they never send meds to my pharmacy unless i have them do it with me there. Also they take a copay for everything and don’t disclose the lab results until copay is paid."
— Birdeye/Google Reviews"Worse experience ever. Never saw doctor and only PA and she never ever examined me. No medical notes on app, labs drawn and changed no results. Will be filling an official complaint with Texas Medical Board and insurance fraud."
— Birdeye/Google Reviews"Takes time to understand one’s problem and explain things very well. Never felt rushed. Highly recommend."
— Vitals"I had overpaid them after insurance adjustment and am trying to get a refund for 10 days and noone is responding from his office."
— VitalsMore clinics in Sugar Land
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