Southwest Surgical Associates
General Surgery • Sugar Land, TX
Ratings by platform
- Vitals, Yelp: 3.9 out of 5 stars (Vitals aggregate) (~40 reviews (Yelp brand aggregate))
What patients say
Patients praise
- Praise for specific surgeons' bedside manner, professionalism, and clarity in explaining procedures
- Friendly and attentive medical assistants and front desk staff reported by some patients
- Positive outcomes following surgical procedures
- Appreciation for personalized and compassionate care from individual doctors
Common complaints
- Difficulty reaching the office via phone, including long wait times on hold
- Issues with appointment scheduling and administrative communication
- Long wait times for appointments and in-office visits
- Reports of being overbooked, leading to delays in receiving test results
In patients' words
"I just do not understand this practice. Dr. Farrow was wonderful but that is the ONLY positive thing I can say. I tried for weeks to make an appointment... They said they had the wrong phone number... Nothing has changed since then."
— WebMD patient review"You have to wait on hold for several minutes just for them to initially answer the phone. This is all day, every day... It isn't unusual for the doctor to see you 1-2 hours after your scheduled appointment."
— Yelp patient review"Dr. Albrecht is a surgeon with a wonderful bedside manner. He took the time to explain my procedure and answer my questions. I never felt rushed in his office."
— Southwest Surgical Associates website testimonialMore clinics in Sugar Land
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