Emerson Health Urgent Care Maynard
Urgent Care • Sudbury, MA
Ratings by platform
- Birdeye: 3.9 out of 5 stars (64 reviews)
- Apple Maps: 4.7 out of 5 stars ((Not explicitly stated, total reviews aggregated))
- Boston Consumers' Checkbook: (Not explicitly stated) (2 reviews)
What patients say
Patients praise
- Friendly and kind staff and medical assistants
- Efficient, quick, and thorough care provided by doctors and nursing staff
- Clean facilities and well-maintained waiting areas
- Effective communication with children during procedures
- Professional and knowledgeable medical providers
Common complaints
- Billing concerns related to urgent care visits being coded as specialist appointments without prior notice
- Reports of poor communication between front desk and medical providers
- Lack of responsiveness on patient portals
- Concerns regarding staff mask-wearing policies (historical)
- Scheduling issues and perceived rudeness from staff
In patients' words
"It’s so helpful when the health care providers actually have a heart and are genuinely good at what they..."
— Birdeye review"Buyer beware. Unlike other "urgent care" clinics, Emerson bills urgent care appointments as a specialist visit... They don't say this on the phone when you call"
— Apple Maps review"Well, like any Emerson practice, they’re rife with errors and frustration. The front desk doesn’t communicate well with the providers."
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