Strongsville Family Health and Surgery Center - Cleveland Clinic
Urgent Care • Strongsville, OH
Ratings by platform
- Google: 3.6/5 (122)
- Birdeye: 3.0/5 (2)
- Apple Maps: 3.3/5 (not explicitly stated)
What patients say
Patients praise
- Facility is generally considered clean and organized
- Convenient location and access to various medical specialties under one roof
- Some patients report efficient and professional interactions with certain staff members
Common complaints
- Long or inaccurate wait times, particularly in the Express Care unit
- Issues with registration, check-in processes, and administrative communication
- Reports of perceived rude or dismissive staff and nurse practitioners
- Frustration with virtual visit outcomes leading to in-person requirements
- Billing or procedural concerns
In patients' words
"Been here over an 1 1/2hrs... The TV in Express Care says if your name is not on the list to go to the desk. Our name was on the list. We were next in line... After 1/2 an hour our name dropped to 5th in line. I went to the desk, she says I’m not checked in."
— Birdeye user review"I did a virtual visit for my son... pointless because they still wanted me to bring him in to get a test. I was told I could walk right in... upon arrival... I still needed to be checked in like an express care patient and would still have to wait."
— a-better-place.com user reviewMore clinics in Strongsville
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