Otolaryngology in Strongsville, OH - Find a Provider
ENT Clinic • Strongsville, OH
Ratings by platform
- Cleveland Clinic (Dr. Steven Ball): 4.4/5 (350 ratings, 35 reviews)
- Healthgrades (Dr. Steven Ball): 2.6/5 (39 reviews)
- WebMD (Dr. Steven Ball): 3.5/5 (32 ratings)
- Cleveland Clinic (Dr. Matthew McDonnell): 4.6/5 (385 ratings, 56 reviews)
- Cleveland Clinic (Dr. Cassie Carney): 4.8/5 (163 ratings, 10 reviews)
What patients say
Patients praise
- Knowledgeable and professional care
- Friendly and efficient office staff
- Clear explanations of conditions and treatments
- Caring and respectful bedside manner (noted by many patients for Drs. McDonnell and Carney)
Common complaints
- Concerns regarding bedside manner (perceived as dismissive, pompous, aloof, or rude)
- Patient feelings of being rushed or not listened to
- Occasional reports of lack of professionalism (e.g., poor hygiene practices)
- Frustration with long wait times and office efficiency
In patients' words
"Everyone is very professional and friendly in Dr Balls office."
— Cleveland Clinic patient review"Dr. Ball was very pompous and not compassionate at all. Made me feel like I was wasting his time."
— Cleveland Clinic patient review"Dr. McDonnell is very good natured, happy, friendly, caring, and extremely knowledgeable. We really like him."
— Cleveland Clinic patient review"I have the up most respect for Dr Carney. She takes time to listen and discuss my concerns and how treatment is progressing."
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