Urgent Care Locations
Urgent Care • Staunton, VA
Ratings by platform
- Birdeye (Augusta Health Urgent Care): 3.3/5 (137)
- Promallu (Bon Secours Urgent Care): 3.9/5 (663)
- Yelp (MedExpress/Bon Secours): 3.5/5 (16)
What patients say
Patients praise
- Convenient alternative to busy primary care physicians
- Kind and compassionate nursing and medical staff in some instances
- Effective diagnosis and treatment for common illnesses like bronchitis and sinus infections
- Professional and patient demeanor of some nurse practitioners
Common complaints
- Long wait times and lack of communication regarding wait estimates
- Billing issues, including mismanaged insurance claims and surprise charges
- Unprofessional or rude front-desk staff experiences
- Perceived lack of thorough physical examinations by medical providers
- Frustration with check-in processes and technology barriers for elderly patients
In patients' words
"They don’t give you an estimate on how long it will be until you have been there for a few hours and then they say it’s going to be 2+."
— Birdeye user review of Augusta Health Urgent Care"Service was ok I guess. the doctor barely took 5 minutes to check out my symptoms. Billing has been a nightmare. They didn't bill my insurance and tried to charge me over $250."
— Promallu user review of Bon Secours Urgent Care"From start to finish I was there 2 hours! Unfortunately they were short staffed on a Saturday and only had one nurse and one md Staff was very kind and compassionate but poor staffing situation!"
— LocalityBiz user review of Augusta Health Urgent CareMore clinics in Staunton
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