Sentara Primary Care & Therapy Center Staunton
Primary Care • Staunton, VA
Ratings by platform
- Vitals/Healthgrades: 4.6 out of 5 (for Dr. Erica Formato) (13 ratings (for Dr. Erica Formato))
What patients say
Patients praise
- praise for organized and professional service
- convenience of walk-in services and same-day appointments
- positive feedback regarding thoroughness of some patient care encounters
- appreciation for the friendly nature of some staff members
Common complaints
- reports of perceived rudeness or cold demeanor from some providers
- complaints about dismissiveness or feeling rushed during appointments
- negative experiences with office staff and nursing staff
In patients' words
"Dr.Formato was ... NOT RUSHED, took her time and addressed all of my concerns..."
— Vitals user review"My second appointment wasn’t so great. She cut me off, saying I needed to hurry it up. Didn’t perform a complete physical. Seemed flustered and overwhelmed..."
— Vitals user review"Excellent care. Very organized and caring. Very professional and..."
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