Imaging and radiology | Iredell Health System
Diagnostic Imaging • Statesville, NC
Ratings by platform
- Birdeye: 4.6/5 stars (6,773 reviews (overall system))
- Solv: 2.5/5 stars (7 reviews (urgent care services))
- Yelp: Low (implied) (3 reviews)
What patients say
Patients praise
- Clinical staff, including radiology technicians and nurses, are frequently praised for being professional, caring, compassionate, and efficient
- Patients often report good experiences with the actual procedures, such as MRI and X-ray services, citing clear explanations and short wait times
Common complaints
- Significant complaints regarding billing practices, including failure to send bills, improper handling of insurance claims, and unexpected referrals to collections agencies
- Administrative and office staff communication issues, described as unprofessional or rude by some patients
In patients' words
"This was my first visit to the radiology department, and Matthew was great!"
— Birdeye user review"They will not bill patients at all... They don't send a bill at all. They don't call you... one day it will show up on your credit report!"
— A-Better-Place user review"Radiology techs and nurses are cited as reliable and friendly... clinical strengths tend to compensate for front-end frustrations."
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