Carolinas Imaging Services
Diagnostic Imaging • Statesville, NC
Ratings by platform
- New Choice Health: 4.75/5
- Facebook: 82% recommend (207 reviews)
- Birdeye: 3.8/5 (655 reviews)
What patients say
Patients praise
- Medical and clinical staff, including radiologists and technicians, are often described as caring, patient, and professional
- Instances of efficient, timely service and polite interactions with some staff members reported by some patients
Common complaints
- Issues with billing and insurance processing, including unexpected charges, incorrect billing, and failure to coordinate with insurance providers
- Poor customer service or rudeness from administrative and front-desk staff
- Communication lapses regarding appointment requirements, pre-appointment instructions, and billing details
- Experiences with appointments being cancelled or denied without adequate notice or resolution
In patients' words
"Front desk staff needs an education on insurance... Medical staff were great but front desk needs help."
— LocalityBiz (Carolinas Imaging Services Huntersville)"CIS the worst billing department i have ever seen. Will never use or recommend to anyone."
— Better Business Bureau (Carolinas Imaging Services)More clinics in Statesville
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