Pediatrics - Staten Island University Hospital - Northwell Health
Pediatrics • Staten Island, NY
Ratings by platform
- WebMD (Dr. Susan Daiuto): 3.5 / 5 (10 ratings)
- WebMD (Dr. Katarzyna Stoj): No rating yet (be first to leave a review) (0 ratings)
- Vitals (Dr. Joshua Lau practice/provider page): 8 ratings (2 written reviews shown) (2 written reviews shown (8 ratings total))
- Birdeye (Staten Island University Hospital): 4.0 / 5 (44 reviews (Google shown as 44))
- Vitals (Cohen Children's Northwell Health Physician Partners Pediatric Specialists at Hylan Blvd): Provider ratings shown for individual pediatric providers (e.g., Dr. Michael Tyshkov 4.3; Dr. Carlotta B Hample 3.5) (1 rating with 1 review (overall rating overview shows 1 provider review))
What patients say
Patients praise
- Caring, patient, and thorough pediatricians (spends time; not rushed)
- Helpful/friendly staff
- Reasonable waiting times / relatively quick visits
- Providers follow up after visits
- Knowledgeable and informative care
- Office accommodates sick children / appointments
Common complaints
- Front desk/customer service issues and lack of follow-up/return calls
- Appointment scheduling problems and/or rescheduling multiple times
- Long waits or walk-ins taking priority over scheduled appointments
- Unprofessional behavior/lack of empathy (at least in some reviews)
- Administrative problems (e.g., losing required paperwork)
- Wrong medication form (pill vs. liquid) and delayed response to requests
In patients' words
"“The front desk staff is horrible. I have been calling for 2 weeks… and no call back.”"
— Vitals review for Dr. Joshua Lau, MD (Staten Island)"“Dr. Broillet has been amazing… He even calls to follow up if my child is feelig better.”"
— Vitals review for Dr. Vincent J. Broillet, MD (Staten Island)"“Got my blood work today, place was clean… fast and the Nurse who did my blood work was fast and neat.”"
— Birdeye reviews page for Staten Island University Hospital"“Son appointment was change 3 times in the space of 6 months… The people flat the front desk has not good customer service at all.”"
— LocalityBiz review for Northwell Health Pediatrics & Adolescent Health (Staten Island)"“If I could rate this unprofessional, inconsiderate, non-sympathetic disorganized… zero stars…”"
— WebMD practice page review for Cohen Children’s Northwell Health Physician Partners Pediatric Specialists (Hylan Blvd)More clinics in Staten Island
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