New York City / Staten Island
Pediatrics • Staten Island, NY
Ratings by platform
- MedicalRecords.com: 2.9 out of 5 stars (310 reviews)
- Birdeye: 4 out of 5 stars (44 reviews)
- Vivian Health: 3.5 out of 5 stars (37 reviews)
What patients say
Patients praise
- Appreciation for skilled doctors and clinical expertise
- Positive experiences with specific departments like cardiac care and cancer centers
- Friendly and supportive nursing staff in some instances
- Efficient blood work and testing services for some patients
- Compassionate care reported by long-term or surgical patients
Common complaints
- Slow response times and perceived lack of staff urgency
- Difficulty in navigating the admission and discharge processes
- Issues with facility cleanliness
- Challenges in scheduling appointments and getting live support over the phone
- Perceived lack of compassion from some staff members
In patients' words
"If the patient doesn't have a family member/friend to advocate for them at all times, they will be ignored. Even if they have someone, the staff moves slowly."
— MedicalRecords.com review of Staten Island University Hospital"Mazza said: “I’d like people to know we’ve got a gold mine here on Staten Island. This department is functioning at its best.”"
— Staten Island Advance coverage of Staten Island University Hospital Heart Institute"You can never get a live person on the phone. You’re on hold forever. They ate very unprofessional. The issue is I can only go to them."
— LocalityBiz review of Metro Community Health CenterMore clinics in Staten Island
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