Staten Island: 3311 Hylan Blvd. - Orlin & Cohen Orthopedic Group
Pain Management • Staten Island, NY
Ratings by platform
- Birdeye: 4.3 out of 5 stars (361 reviews (combined across locations))
- Apple Maps (Staten Island locations): 2.2 out of 5 stars (6 reviews)
What patients say
Patients praise
- Professional and trustworthy doctors and PAs
- Effective initial walk-in service for some patients
- Efficient examination and X-ray processes when staff are responsive
Common complaints
- Difficulty reaching the office via phone
- Long wait times for appointments and walk-ins
- Poor administrative communication regarding paperwork and follow-ups
- Lack of empathy from some medical staff
In patients' words
"Reception responsible for calls regarding orthopedic patient needs is atrocious and needs help. ... the rest of the staff is either half asleep, lied about leaving messages for important concerns, and doesn’t know what is going on."
— Birdeye review"Went to walk in was treated very well. Staff is friendly and efficient. Examination and X-ray was fairly quick... No one answers a phone you must leave a message... No return call as of the following Tuesday."
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