Staten Island: 3333 Hylan Blvd. - Orlin & Cohen Orthopedic Group
Orthopedics • Staten Island, NY
Ratings by platform
- Birdeye (Google): 4.3/5 stars (361 reviews)
What patients say
Patients praise
- Competent and knowledgeable medical staff and surgeons
- Efficient diagnostic services like on-site X-rays and timely MRI results
- Some positive feedback regarding professionalism of doctors and PAs
Common complaints
- Difficulty reaching staff by phone and lack of timely call-backs
- Long wait times for appointments and during office visits
- Frustrations with administrative processes and paperwork delays
- Some reports of dismissive or unempathetic communication from medical staff
In patients' words
"Reception responsible for calls regarding orthopedic patient needs is atrocious and needs help... The rest of the staff is either half asleep, lied about leaving messages for important concerns, and doesn’t know what is going on."
— Birdeye Review"With the exception of getting the results and hoping to make a plan for addressing the injury, which is not acceptable, the office experience was good."
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