Richmond Health Network

Patients praise

• Compassionate, thorough, and professional primary care providers
• Effective communication, listening skills, and clear explanations of medical issues
• Convenient access to urgent care with onsite labs and X-rays at certain locations
• Highly rated, experienced physicians who take time with patients

Common complaints

• Long or unpredictable wait times, even with appointments
• Perceived lack of professionalism, rudeness, or arrogance among some staff and providers
• Difficulty getting timely appointments with primary care physicians, leading to reliance on urgent care
• Perceived dismissal of patient concerns or symptoms
• Inconsistencies in care quality and patient treatment policies