Psychiatry, Behavioral Health & Mental Health Services
Behavioral Health • Stamford, CT
Ratings by platform
- CMS HCAHPS (reported via Momentary): 3 out of 5 stars (overall hospital patient satisfaction) (1,064 surveys (CMS HCAHPS data))
- Birdeye (Solstice Healthcare): 4.6 out of 5 stars (19 reviews)
- Birdeye (Spectrum Behavioral): 1.6 out of 5 stars (7 reviews)
What patients say
Patients praise
- Compassionate, relatable, and empathetic care from specific therapists and psychiatrists
- Convenience of telehealth and virtual appointment options
- General praise for cleanliness and effective communication by nurses/doctors at the main hospital facility
- Successful outcomes in anxiety and depression management reported by patients at private clinics
Common complaints
- Staff responsiveness at Stamford Hospital needs improvement
- Administrative issues, including rude receptionists and billing disputes, reported at some private practices
- Concerns regarding medication management communication in some outpatient settings
In patients' words
"Solstice Healthcare provides truly compassionate and professional mental health care. The team is attentive, understanding, and takes the time to create personalized treatment plans."
— Solstice Healthcare Birdeye Review"Always trying to say there is an outstanding balance. Until you prove with your own records that there was payment made. There rude and short with you on the phone."
— Spectrum Behavioral Birdeye Review"Bernadette is very understanding, patient and supportive, this is my first time going to therapy and she has made my experience easy-going and I look forward to each session."
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