Northwestern Medical Center: Homepage
Primary Care • St. Albans, VT
Ratings by platform
- CMS (Medicare): 3 out of 5 stars (overall CMS star rating) (Not explicitly aggregated in provided sources, though survey data is measured across 68 categories)
- Yelp: 2.8 out of 5 stars (13 reviews)
What patients say
Patients praise
- Many patients praise the nursing staff for being caring and professional, despite being overworked
- High percentage of patients willing to recommend the hospital (often reported around 76%-87%)
- Effective communication from doctors and nurses in many cases
- Positive feedback on surgical services and bedside manner from some patients
Common complaints
- Long wait times, particularly in the emergency room
- Concerns regarding staff responsiveness when help is requested
- Perceived lack of compassion or judgmental attitude from certain staff members, especially in crisis situations
- Cleanliness of facilities reported as inconsistent
In patients' words
"This hospital is beyond blessed to have such caring nursing and support staff... Thank you ALL for making an uncomfortable experience- significantly more comfortable, with your bedside mannerisms and kindness."
— Yelp reviewer"If I could give a zero star rating, I would. The night shift staff here is openly judgmental... I simply needed care, and was met with arrogance and disdain."
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