St. Albans | Vermont Department of Health
Laboratory Services • St. Albans, VT
Ratings by platform
- Healthgrades (Northwestern Medical Center): 66% patient recommendation rate (Based on HCAHPS survey data)
- Seniors.fyi (Saint Albans Healthcare & Rehabilitation Center): 4.2 out of 5 stars (77 reviews)
What patients say
Patients praise
- Some patients report professional and friendly care from specific providers
- Positive experiences with skin exams and clear communication from certain doctors
Common complaints
- Criticism of ER staff for perceived lack of empathy and unprofessional behavior in mental health or crisis situations
- Reports of delayed staff response to patient needs, including call bells
- Allegations of medication errors and poor facility maintenance (e.g., cleanliness) in long-term care settings
- Concerns regarding staff communication and responsiveness
In patients' words
"The night shift staff here is openly judgmental. I arrived in alcohol withdrawal and severe mental distress, calmly asking for help, and was treated with the kind of contempt you’d expect from someone who should not be in medicine at all."
— LocalityBiz (Northwestern Medical Center Review)"A resident’s roommate reportedly received the wrong medication, resulting in adverse effects."
— Seniors.fyi (Saint Albans Healthcare & Rehabilitation Center Review)More clinics in St. Albans
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