Northwestern Medical Center: Homepage
OB-GYN • St. Albans, VT
Ratings by platform
- US News & World Report: 87% recommend rate (US News) (Not explicitly provided as a count)
- MedicalRecords.com: 2.8/5 (8 reviews)
- Vivian Health: 4.6/5 (12 reviews (primarily staff/nurse perspectives))
What patients say
Patients praise
- Staff are frequently described as kind, professional, and knowledgeable by many patients
- High percentage (87%) of patients willing to recommend the hospital to others
- Some patients report short wait times and efficient in-and-out experiences for routine care
- Nursing care is occasionally highlighted as exceptional despite potential staffing challenges
Common complaints
- Reports of judgmental or dismissive staff, particularly in the Emergency Department
- Complaints regarding cleanliness of facilities and sanitation in patient rooms
- Issues with continuity of care and communication between rotating medical staff
- Concerns about high costs for certain services like physical therapy
- Perceptions of neglectful care and lack of responsiveness to patient requests
In patients' words
"The night shift staff here is openly judgmental... The night ER doctor, in particular, was shockingly cruel, condescending, dismissive..."
— LocalityBiz user review"Had a major surgery last week. nursing care, especially LNA care was exceptional and so caring even though they were packed and understaffed."
— Yelp user review"There is a lack of continuity of care by the doctors as they rotate out... housekeeping never came in from Thursday to Sunday."
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